Helpdesk
Upon project completion, all product data is stored in the customer profile, enabling efficient ticket management and tailored SLAs through seamless integration with support tools.
Helpdesk Ticketing
Integrated Product Data for Helpdesk Efficiency
Product data is stored in the customer’s profile for easy access via the helpdesk with support email, using SLAs, workflow tasks, calendars and customer portal to efficiently manage tickets.
EMAIL SYNC
Seamless Ticket Creation from Incoming Emails
Integrate your support email, automatically generating new support tickets from any incoming emails and keeping end users informed with real-time updates.
Customer Portal
Customer Portal for Transparent Support
Add users to the customer portal where they can log in to view new and past tickets. When creating a support ticket, all assets tagged or installed by the integrator will be automatically visible for easy reference and ticket creation.
SLAs
Prioritise Tickets and Ensure Timely Resolutions
Assign custom SLAs to each customer, using a traffic light system to prioritize ticket due dates and urgency. Generate reports and keep customers updated through the customer portal, ensuring transparency and timely communication.
Worfklows
Structured Ticket Handling for Superior Results
Assign workflows to a support ticket to ensure consistency and adherence to high standards of work practices. This approach guarantees that every ticket follows a structured process for optimal results.
Product QRs
Effortless Ticket Creation via QR Scanning
Attach QR codes to each product, which when scanned, opens a dedicated support form pre-filled with product details, location, and instructions for the end user to complete the support ticket easily.
Frequently Asked Questions
Do you have a question?
We are happy to answer any question you may have.
Yes, the Support Helpdesk allows you to upload files, screenshots, or other attachments to provide additional context and help the support team resolve your issue faster.
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