Capability 01
Support ticket management
Create, assign and track tickets from first contact to resolution. Route them to the right team member, set priority levels and keep responses on time.
Helpdesk and aftercare
Every ticket tracked.
Every visit scheduled.
Deliver exceptional customer support with integrated helpdesk and aftercare management. Track support tickets, schedule maintenance visits from tickets, give customers a self-service portal and configure custom SLA response times, all in one platform.
Free 7-day trial · no credit card required
01 · Log the ticketFrom the portal, email, phone or web forms.
02 · Schedule the visitBook maintenance straight from the ticket.
03 · Meet the SLAResponse times set for each customer.
Integrio · Support tickets
What does Integrio's helpdesk and aftercare do?
It manages customer support after the installation. Tickets come in from the customer portal, email, phone or web forms and are routed, prioritised and tracked against each customer's SLA. Maintenance visits can be scheduled from a ticket, and warranties and service agreements are tracked with expiry alerts.
Last updated .
Integrio helpdesk and aftercare, at a glance
- What it is
- Support ticket, maintenance and warranty management in the same platform as your projects.
- Who uses it
- Technology integrators, construction contractors and manufacturing installers.
- How tickets arrive
- Customer portal, email, phone and web forms, routed to the right team.
- Maintenance
- One-time or recurring visits with technician assignment, calendar integration and reminders.
- SLAs
- Custom response times and priority levels per customer, monitored automatically.
- Reporting
- Response times, resolution rates, customer satisfaction and team performance.
Why effective helpdesk management matters
How does Integrio keep aftercare accountable?
Poor customer support leads to dissatisfaction, lost business and higher operating costs. Integrio gives you structured ticket management, maintenance scheduling and customer portals, so every enquiry is handled efficiently, from multi-channel ticket routing to warranty tracking.
Capability 02
Maintenance scheduling
Plan maintenance visits, service appointments and follow-up inspections. Assign technicians, track completion and keep a full service history.
Capability 03
Customer portal
Give customers a dedicated portal to submit requests, track ticket status, view service history and access documentation.
Capability 04
Warranty and service tracking
Track warranty periods, service agreements and contract terms. Flag expiring warranties and schedule renewal reminders.
Capability 05
Multi-channel support
Bring email, phone, web forms and the customer portal into one system, with every customer communication in one place.
Capability 06
Reporting and analytics
Track response times, resolution rates, customer satisfaction and team performance, and spot trends to improve service delivery.
Office and field, connected
Set the SLA per customer. Track it on every ticket.
Set custom SLA response times and priority levels for each customer. Integrio tracks SLA compliance automatically, alerts you as deadlines approach and keeps service consistent across every customer interaction.
✓Custom SLA settings and priority levels per customer
✓Automatic SLA monitoring with deadline alerts
✓Performance tracking and reporting
Doing this job?
How installers use Integrio for it.
Aftercare & Service TicketsRaise and resolve support tickets against what you installed.Equipment TrackingTrack every product from order to delivery to install.Project HandoverHandover packs built from the product and test records.
Free templates for this work
Free templateFault report form →A fault logged against the exact device, with symptoms, impact and evidence, so triage starts informed.Free templateService visit report →One report per visit: what was checked, what was found, what was fixed and what's next.
Browse all 15 form templates →Can customers submit tickets directly?+
Yes. Customers can submit support tickets through the customer portal, email or integrated web forms. All tickets are routed automatically to the appropriate support team.
How does maintenance scheduling work?+
You can schedule one-time or recurring maintenance visits, assign technicians and track completion. The system integrates with calendar systems and sends automated reminders.
Can I track warranty periods?+
Yes. The system tracks warranty periods, service agreements and contract terms, and sends alerts when warranties are approaching expiry.
Does it integrate with existing support tools?+
Yes. Integrio's helpdesk can integrate with email systems, phone systems and other support tools to centralise all customer communications.
Can I generate support reports?+
Yes. Reporting tools let you track response times, resolution rates, customer satisfaction and support team performance.
See it on your next site