Put a QR code on the kit
A label on each device that opens the fault form means the report arrives with the right serial and room, instead of "the charger by the back door".
Free form template · Hand over & support
Fault report form template
A fault report form captures a problem with an installed system in enough detail to act on: which device, where, what it's doing, how bad it is, with a photo.
Free 7-day trial · no credit card required
- 5
- Sections
- 26
- Fields
- 8
- Field types
integrioForm
Template
Fault report form
Your name *
Company *
Reporting as *
Customer or end userOur engineerAnother contractor
System *
Solar PV ▾
Photo or video of the fault
＋ Add photo
Is there a safety or security risk? *
YesNo
Next section →
What should a fault report form include?
A fault report form should record who is reporting and how to reach them, the site, room and exact device with its serial or asset code, the symptom in plain words, when it started and whether it is intermittent, the impact on users, what has already been tried, and a photo or video, followed by the installer's priority and triage notes.
Last updated . Facts checked on 30 September 2026.
Who uses it
The customer's staff reporting a problem, or an engineer who finds a fault on site; the office then triages it.
When
As soon as a fault is noticed on a system you installed or maintain, before anyone books a visit.
In Integrio
Build it once in the Form Builder (Office User), attach it to projects, and your team fills it in on iOS or Android, offline if needed.
Free template · integrio.app/forms/fault-report-form/Fault report form template
A fault report form captures a problem with an installed system in enough detail to act on: which device, where, what it's doing, how bad it is, with a photo.
| Project | Site | Completed by | Date |
The template
What's in the fault report form?
5 sections and 26 fields. Copy them into any format, print this page, or set the form up in Integrio.
1.Reported by
Filled in by the person reporting the fault.
- 1.1Text
Your nameRequired
- 1.2Text
CompanyRequired
- 1.3Text
Phone or emailRequired
- 1.4Choose one
Reporting asRequired
- Customer or end user
- Our engineer
- Another contractor
- 1.5Text
Best time to attend
e.g. weekday mornings, not during the 2pm board meeting.
- 1.1
2.Where and what
- 2.1Text
SiteRequired
- 2.2Text
Building, floor and roomRequired
- 2.3Dropdown
SystemRequired
- Solar PV
- Battery storage
- EV charging
- Electrical
- BMS and controls
- Fire and security
- IoT and sensors
- Network and Wi-Fi
- Other
- 2.4Text
Device
Make, model, serial or asset code. Scanning the QR code on the device fills this in.
- 2.1
3.The fault
- 3.1Notes
What is happening?Required
In your own words. Include any error code, app alert or light colour.
- 3.2Date
When did it start?Required
- 3.3Choose one
How often?Required
- All the time
- Intermittent
- Happened once
- 3.4Notes
When does it happen?
Time of day, weather, after a restart, when a certain vehicle charges.
↳ Shown when “How often?” is Intermittent
- 3.5Choose any
What changed recently?
- Nothing known
- Power cut
- Storm or bad weather
- Building works
- Moved or re-cabled
- Software, firmware or network change
- Don't know
- 3.6Photo
Photo or video of the fault
- 3.1
4.Impact
- 4.1Choose one
Who is affected?Required
- One device
- One room or area
- One system site-wide
- The whole site
- 4.2Yes / No
Is there a safety or security risk?Required
- Yes
- No
- 4.3Notes
Describe the risk
If anyone is in danger, make the area safe and phone as well.
↳ Shown when there is a safety or security risk
- 4.4Choose any
What has already been tried?
- Nothing
- Switched off and on
- Checked the isolator or breaker
- Checked the monitoring app
- Called us already
- 4.1
5.Triage
Completed by the installer's office or engineer.
- 5.1Text
Ticket reference
- 5.2Choose one
PriorityRequired
- Critical: site or safety affected
- High: system down
- Medium: degraded
- Low: minor or cosmetic
- 5.3Dropdown
CoverRequired
- Service agreement
- Manufacturer warranty
- Installer warranty
- Chargeable
- To be confirmed
- 5.4Yes / No
Previous faults on this device
- Yes
- No
- 5.5Choose one
Next stepRequired
- Resolved remotely
- Site visit booked
- Parts ordered
- Referred to manufacturer
- Not our fault: reported to client
- 5.6Date
Visit date
↳ Shown when Next step is Site visit booked
- 5.7Notes
Resolution notes
↳ Shown when Next step is Resolved remotely
- 5.1
Fault report form from Integrio, free to use and adapt. Run it on phones, offline, with photos and signatures: integrio.app · Free 7-day trial, no credit card required.
From the field
How do you get the most from a fault report form?
Ask what changed
Building works, a power cut or someone else's network change can all look like a fault in your kit. Asking up front can save a visit, or show the fault isn't yours.
Keep the customer's part short
Customers won't fill in 20 questions. Keep their sections to the essentials and leave priority, cover and triage to your office.
Check cover before booking
Decide whether the fault is under warranty, a service agreement or chargeable at triage, and tell the customer before the engineer travels.
Is this fault report form free?
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Yes. Use the fields as a paper form, a web form or a spreadsheet, or set them up in Integrio, where each report becomes a helpdesk ticket against the installed device.
Who should fill in a fault report form?
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Whoever finds the fault. The first four sections are written for a customer or end user; the triage section is for the installer's office. Engineers can use the same form when they find a fault during another visit.
What's the difference between a fault report and a service visit report?
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The fault report comes first: it describes the problem so it can be prioritised. The service visit report comes after: it records what the engineer checked, found and fixed on site.
Do we have to fix faults after handover?
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Your contract and any warranty set most of it, so check them. In England, Wales and Northern Ireland, a business supplying a service has an implied duty to carry it out with reasonable care and skill, and the Consumer Rights Act 2015 treats every consumer service contract as including the same term. This is not legal advice.
Sources: Supply of Goods and Services Act 1982, section 13, Consumer Rights Act 2015, section 49
How do I use this template in Integrio?
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Build the form in the Integrio Form Builder on the Office User plan (£65 per user per month), which also includes the support helpdesk. Customers can report through the customer portal, a form link that needs no login, or by scanning the product's QR code if fault submission is enabled. Engineers fill in forms in the mobile app, offline included, on Field Service User at £15.
Go deeper
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