Support category
Mobile app
Set up the Integrio mobile app, work confidently offline and capture complete site and product records wherever the job takes you.
Install and sign in to the mobile app
Download the Integrio app for iOS or Android, sign in with your workspace account and confirm the device is ready for field work.
Work offline and sync later
Continue capturing site information in areas without signal and safely upload everything to the project when the device reconnects.
Capture product IP and MAC address details
Record MAC addresses, IP addresses, photographs, notes and test forms against the correct product and space for a complete asset record.
Complete a project sign-off
Move a finished project to its final stage from the mobile app by completing the sign-off form and capturing the customer signature on site.
Scan a room with AR
Use the mobile app’s AR scanner to measure a room or wall on site and save a dimensioned floor plan straight to the space.
Scan a site QR sticker
Scan a printed Integrio sticker with the mobile app to pull up the product together with its site and location as you move around site.
Manage notifications and calendar sync
Use the mobile notification centre to stay on top of bookings and project activity, choose which events send you an alert and sync bookings to your own calendar.
Get help with in-app support chat
Message the Integrio support team from inside a project, attach evidence of the issue and follow the reply without leaving the app.
Annotate a photo with labels and measurements
Mark up a site photo on the phone: key real measurements onto it, draw on it, add text labels and company stickers, all saved against the record.
Add company stickers to photos
Upload your own symbols once in Settings (hazard marks, equipment icons, status badges) and the whole team can place them on photos from the app's photo editor.
Record a voice note on a photo
Speak the detail that is quicker said than written. The note records against the photo, is written out as you talk and plays back in place.
Can’t find the answer?
Tell us what you are trying to do and where you got stuck.