- 01
Open Support
In the web dashboard, select Support under Help in the main navigation. Search the guides or browse a category first, as the answer is often already there.
- 02
Submit a ticket
At the bottom of the Support page or any guide, under Need more help?, select Submit a ticket. If you start from a guide, the ticket notes which guide you were reading.
- 03
Describe the problem
Check your name and email, then add a Subject and a Description. Say what you were trying to do, what happened instead, and the project or form involved. Attach screenshots if they help, then select Submit ticket.
- 04
Read the reply
When the team replies, you get an email with a link to the ticket, and Support in the navigation shows a red count. Select My tickets to see every ticket you have sent, with new replies highlighted.
- 05
Reply or add more detail
Open a ticket to see the whole conversation. Type in Your reply, attach images if needed, and select Send reply. The ticket shows as Open until it is resolved, then Closed.
Good to know
- ✓One problem per ticket keeps each conversation easy to follow.
- ✓A screenshot of an error message usually saves a round of questions.
- ✓On the phone, use support chat inside a project instead. See Get help with in-app support chat.
Still stuck?
Send us the project and the step you reached, and we’ll take a look.